Rimp Trading Company

Cancellation and Refund Policy

Last updated on Sep 14th 2023

We believes in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of non-delivery occured due to your mistake (wrong name, address or any other wrong information), rimpindia.com would incur an extra cost for redelivery and the same would be claimed from you.

  • Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

  • We makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 0261 3641339 or email us on support@rimpindia.com. After acceptance of delivery of the product, we will not entertain any returns or refund request.

  • In case of receipt of damaged or defective consumer durable items and non durable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.

  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from respective manufacturers, please refer the issue to them.